My wife ended up helping till the next officer came. As a retired criminal investigator for the State of Colorado, I would have gone to aide before even calling for help. There was no excuse for the 1st officer to not reply to me nor act on the situation. He apparently called someone because several minuets later another officer came out and helped, even offered to walk her to her room. I walked toward him and he just went inside - he looked like he was more of a supervisor and this was beneath him. Security was in break/smoke area tent and I asked him to help - NEVER replied - I asked him to call someone - NEVER replied. Just laid their for a few minutes before moving again. Security concern' After dinner we walked out of arcade door to room. We had from traveling just had to dig it out. Road trip CO - CA The room was CLEAN - the mattresses a little soft - even had a small fridge which was appreciated for ice packs for travel - WiFi OK just a little slow, but FREE again Thanks No exhaust fan in bathroom which caused things to steam up Called HSKP but never answered after 1900 - so I called front desk Asked for shampoo and conditioner, was told they have but I had to buy in gift shop.
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